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  • Evans Whitaker

    Evans Whitaker 11:39 am on May 14, 2018 Permalink |  

    UCSF Library Road Trip to UCM and UCSF Fresno 

    Chris Shaffer and Evans Whitaker took to the highway to visit UC Merced and UCSF Fresno this week.

    UC Merced seems an unlikely campus; it appears over the horizon as a number of giant cranes hovering over a campus under construction.

    The Kollogian Library (http://library.ucmerced.edu/) was the first building on campus. It is an airy, light-filled building jammed with students and interesting displays. As you climb the stairs to enter the library you read their bold vision statement: Not what other research libraries are, what they will be. As you enter the library you pass the fossilized remains of mammoths and camels excavated a few miles from campus. We learned on our tour that UC Merced Library and the rest of campus is LEED certified. That acronym corresponds to Leadership in Energy and Environmental Design, and in the case of the library means the energy requirements for the building are one-half of those of a conventional building of the same square footage! We spent a half day with library administration learning about each other.  The 2020 Initiative, the current burst of building activity at UC Merced, will add 13 buildings and expand campus capacity to 10,000 students.  After that, UC Merced may become home to the first medical school in the Central Valley.

    Image of exhibit of mammoth bones

    UCSF Fresno Ed BldgThe next day we traveled to UCSF Fresno, located about an hour south of Merced. Fresno is now the 5th largest city in California and now has a metropolitan area population of over a million. As a result, Fresno requires a “big city” medical system. The Central Valley is woefully underserved by primary care providers. UCSF Fresno provides a significant portion of the educational system to train the next generation of Central Valley physicians. UCSF has had a long-time presence in Fresno, the relationship has developed and deepened over time. We were told the delicately-curved UCSF Fresno Education Building was designed to resemble an open book stood on end, it houses the Medical Library (https://www.fresno.ucsf.edu/library/). We met with the two library staff who serve as librarians to a large group of UCSF-affiliated residents, students, and faculty. We talked with them about ways in which we might support the library and the information literacy needs of their patrons. We met with Michael Peterson, Associate Dean and Chief of Medicine at UCSF Fresno, for discussion of current state and future directions. With Dr. Peterson leading the way, we visited campus sites for outpatient and inpatient care, student and resident training, and a burgeoning research enterprise. His pride in the campus he oversees was evident.

    Reflecting on the trip, the two days spent lead to opportunities for collaboration and new relationships.

    That leaves only one question. Where is the destination of the next UCSF Library road trip?

    -Chris Shaffer and Evans Whitaker

     
    • Kirk Hudson

      Kirk Hudson 6:17 pm on May 15, 2018 Permalink | Log in to Reply

      Did you visit the equivalent of the Tech Commons at UCSF Fresno; I’ve never been? We occasionally get calls from the Fresno folks. Medicine students seem to fair better their now than they did a few years ago. Thanks for the pictures, they help me better understand your story.

      • Evans Whitaker

        Evans Whitaker 6:41 pm on May 15, 2018 Permalink | Log in to Reply

        Chris has more pictures of campus if you are interested. W

    • Evans Whitaker

      Evans Whitaker 6:40 pm on May 15, 2018 Permalink | Log in to Reply

      Hi Kirk, We did not see it at Fresno. At UC Merced there was a tech desk set up right next to the circ desk at the entrance to the library. I think it was crewed by student workers. It seemed like there was always someone there asking for help. Whit

  • Joanna Kang 10:12 am on May 2, 2018 Permalink |  

    2018 Gallup Survey and Coffee Hour 

    Gallup survey underway

    I’m happy to announce that the Library completion rate is at 42%. Overall, UCSF has reached a 39% participation rate. Thank you for participating in the survey! We’re halfway to our 85% completion rate goal.

    Give UCSF your feedback

    The survey is open until May 15th and takes less than 10 minutes to complete. There’s still plenty of time left to take the survey. If you haven’t received your Gallup survey link email, please let me (Joanna) or Salman know. UCSF wants to hear from you!

    Info session this Thursday at 10am (with food 🍪 )

    Salman and I are hosting a Q&A coffee hour tomorrow, May 3rd, from 10-11am in the Staff Lounge (Parnassus Library, 1st floor). Come by with questions and enjoy the refreshments. We also have a surprise announcement. 🎉

    Gallup co-ambassadors

    If you can’t make it the info session, send over any questions you have to your Gallup co-ambassadors:

    Salman Saeed, salman.saeed@ucsf.edu, Slack: Salman Saeed, Location: Tech Commons, 2nd floor, Parnassus Library
    Joanna Kangjoanna.kang@ucsf.edu, Slack: joanna_kang, Location: CKM, 1st floor, Parnassus Library

    For additional resources, please visit the Staff Engagement Survey Resources website.

    Thank you!

    Your Gallup co-ambassadors

     
  • Chris Shaffer

    Chris Shaffer 10:23 am on May 1, 2018 Permalink |  

    Constructive Criticism Welcome – Strategic Initiative Marquee Projects 

    Now is the time for you to provide feedback and suggestions. Everything is open for comment and constructive criticism. Please send us your comments by the end of the week.

    After we incorporate your input, Kemi will revise the document to give it a single voice. If you have word-smithing suggestions that you think would be useful to Kemi, please share them. However, you don’t have to point out spelling, grammar, or typographic errors at this time.

    We’ve decided to organize our document with objectives and marquee projects. Since each project might help us reach more than one objective, we haven’t assigned them to specific objectives. The project descriptions are short paragraphs. After each project description are notes and questions for staff in italics. These notes will not be included in the final document shared with campus.

    Thank you all for the many suggestions you gave in focus groups and the Slack channel – we really appreciate your great ideas. Some don’t appear below, but that doesn’t mean we won’t pursue them. For example, we are already working on some of your suggestions for improving our work spaces: Julia and Kirk are actively planning upgrades to our huddle and conference rooms.

    Each Marquee Project will be lead by a team of two people – would you like to volunteer? Or would you like to nominate a colleague? Let us know!

    So, without further ado, the document!

    UCSF Library Strategic Initiatives, 2018-2019

    Objectives

    • Education: Develop a coordinated education strategy in support of all UCSF mission areas with a focus on open science [including open access] and data science. Promote shared governance of education technology and development/support of shared systems, with an emphasis on open source development.
    • One Library: Reduce disparities by ensuring that every patron of the UCSF Library has an equal opportunity to receive the best we have to offer. No matter who you are, where you are, or how you access the library, the experience will be seamless.
    • Space: Take a leadership role in campus space planning for education. Invite partners to work with us to re-envision library space. Design sensational programs and services across all our campuses in traditional and new library spaces. Plan for nearly complete digitization, transfer, and/or deaccession of non-unique print collections.
    • Funding: Significantly increase grant applications and donor relations to acquire new sources of funding for library programs, services, and collections. Increase UCSF partner funding (e.g. recharges, FTE support).

    Marquee Projects

    Empower UCSF patients and the community to engage with their health

    Leaders: Stephen Kiyoi & [you?]
    The Library will empower patients and their caregivers to be a central part of their healthcare and research teams. We will foster a culture of patient engagement by facilitating patient facing technology, curating collections of patient education materials, advocating for increased patient access to information, and teaching digital and health literacy skills. We will also provide world-class spaces for patients to learn, form communities, and engage with their health. Patients will use these library spaces to form their own initiatives, engage in faculty led health seminars, connect with community resources and services, test new technology, and view archives exhibits highlighting patient stories. We will partner closely with UCSF’s patient advisory boards and key campus stakeholders in this work.

    Notes and questions for staff:

    • Who wants to be involved?

    • What are the key components/projects?

      • Build collections
      • Develop seminar series
      • …others?
    • Who are our key partners in this work?

    Education & Technology Core —Technology, Expertise, Community

    Leaders: Gail and [you?]
    As educational technology at UCSF grows more pervasive and critical to achieving educational goals, the Library’s Education & Technology Core provides the systems, services, and expertise to meet these needs. The Core creates opportunities for our education community to work collaboratively, share knowledge, and explore new technologies. Educators can engage a team of technical experts, instructional designers, and media experts to plan their technology enhanced learning projects. The Core works with academic programs to evaluate and deploy new tools and to integrate tools for maximum benefit to learners. Our mission is to enable UCSF to be on the leading edge of education and educational technology.
    GP/RT: Bold New Center For Education and Technology
    (bulleted list can be used to share with partners such as CET, CFE)
    What we are trying to achieve:
    • An end to fragmentation in Educational Technology at the UCSF
    • Better integration between educational technology components!
    • Enabling UCSF to be on the leading edge of education and educational technology!
    • Building community around education (e.g. CFE, TEE)
    Things you’ll love about it:
    • Amazing customer service!
    • Robust educational technology systems and services!
    • We listen to YOU! (This is about service, but also governance and steering.)
    Components to achieve all this amazing stuff:
    • The Library will be a central hub (clearinghouse? help with the wording here somebody) for educational technology.
    • Genius bar!
    • Got a problem with Ilios? Video? Moodle? Lecture capture?  Makers Lab? E*Value?
    • Need help with curriculum design, content delivery, or assessment?
    • We’re here for you!
    • Come try out experimental stuff! (VR! AR! XR! All the Rs!) We’ll help you incorporate it into your curriculum.
    • A central place for educators to share experiences and exchange best practices.
    • Our experts will help you too with instructional design consulting, video production, etc.
    • Let us help you smooth the path for your curriculum restructuring, new online degree program, and everything else that represents UCSF changing and preparing for the future of health sciences education.
    Internal to the Library, components include:
    • LTG
    • Tech Commons
    • Relevant folks in the CKM
    • Makers Lab
    • Education Librarians
    • Data Science
    • Access Services
    • Archives & Special Collections
    • Scholarly Communication
    • Probably others we’re forgetting! (ZSFG?)

    Learn with the Library: Open Science Education for all UCSF

    Leaders: Ariel and [you?]
    Through “Learn with the Library” we are re-envisioning the UCSF Library as a platform for collaborative open science education. We aim to build on our longstanding educational programs by bringing together content experts from across the Library to redesign and better align our classes, workshops, and consultations with an eye towards fostering a culture of open learning and scholarship. Recognizing the diverse expertise available across campus, we will also work to identify new partners that are interested in working with us to expand the educational offerings available through the Library. Finally, we will investigate new modes of training to ensure that everyone at UCSF has access to education that is accessible and tailored to their needs.
    (For Library Staff)
    Some possible steps to achieving our Learn with the Library vision:
    • Identify education gaps on campus

      Define learning outcomes for all library classes (mapped to departmental curriculum when applicable) and design standardized learning assessment tools to provide ongoing feedback

    • Investigating badges/certificates for completion of library coursework

    • Design a single entry point to showcase all library educational content, materials, and experts

    • Offer classes/consultations at multiple campuses, online, integrated into departmental meetings, via student curriculum, etc

    • Create a standardized course planning and marketing workflow

    • Share teaching best practices and strategies across functional teams

    • Participation from: Data Science, Education and Reference, Makers Lab, Scholarly Communications, LTG, Archives, ZSFG

    A UCSF Online, Open Lending Library

    Leaders: Polina and Anneliese
    As the UCSF community is becoming more geographically dispersed, the Library recognizes the importance of making its collections universally accessible in an online environment. Our goal is to digitize approximately 125,000 print titles from our circulating collection as well as 200 collections from Archives, to meet the educational and research needs of UCSF students, faculty, staff, and the public. Having online access to these collections will enhance their accessibility and expand their reach. Digitized collections help enable collaboration between researchers from various locations and institutions and allow the Library to build a distributed service model. Digitizing collections also frees up valuable space at the Parnassus Library that could be used for essential educational, clinical and research activities that advance the mission of the University. 
    For Library staff
    Steps to complete for this project:
    1. Identify stakeholders and project team
    2. Set parameters for which materials from the collection will be digitized, sent to NRLF, deaccessioned, or kept in-house
    3. Gather and analyze data about the collection
    4. Investigate and select a vendor for digitization through an RFP if necessary, including mechanisms and requirements for comprehensive access and discovery of digitized and moved collections
    5. Make arrangements with NRLF for collections to be moved there
    6. Secure internal or external funding and complete the digitization, relocation to NRLF, cataloging, deaccessioning, and shelf removal
    7. Establish universal access and discovery mechanism of digitized and moved collections
    8. Organize marketing and outreach campaign about the changes
    9. Assess the effectiveness of the Online, Open Lending Library, including access and discoverability, impacts on users, and effects on Library staffing
    10. Celebrate and recognize team accomplishments
    Timeframe
     This project will run for four years, beginning FY 2018-2019
    Not in Scope
    – Redesigning the cleared space formerly occupied by books

    Parnassus Library Services Transformed

    initiative leaders: [you?] and [your colleague?]
    We will redesign the main floor of the Parnassus library to improve the user experience. Users will no longer need to know which floor to go in order to access services. We will collocate services in a single area that is welcoming and easy to navigate for our users, thereby lowering the barrier to entry. Conveniently located just inside the main entrance and adjacent to the natural gathering space of Caffe Central, the UCSF community will be able to engage in a wide variety of formal and informal learning activities, such as a class of students working together on a 3D printing project in an expanded Makers Lab, creating a deep learning experience in a virtual reality studio, training faculty on the use of multimedia equipment to create instructional content, teaching data science classes to post-docs, and holding digital archiving hackathons, as well as traditional library reference consultations. Bringing faculty, staff and students together to engage in so many different kinds of learning activities within the same overall space will foster opportunities for interprofessional education and foster the kind of serendipitous meetups that spark collaboration and innovation.
    For Library staff
    1. It is unclear who should lead this effort, given that it involves so many different departments within the Library.
    2. It will be important to bear in mind how the Library will change once the Entrance Redesign project is complete. When building security is no longer such an overriding concern, what kinds of new services can we envision?
    3. How much of this project could be accomplished with minimal cost/construction, and how much would need to wait for a longer and more expensive construction project?
     
  • Jill Barr-Walker 8:30 am on April 27, 2018 Permalink |  

    Visit to SFPL 

    Thanks to everyone who joined our SFPL tour yesterday! Dee Dee led us through 7 floors of amazing collections including two art galleries, countless exhibits, and a few other highlights pictured below:

    Dee Dee’s new space, the James C. Hormel LGBTQIA Center, currently featuring art by the Degenderettes

    Bonus: Rachel’s stepsister is part of the Degenderettes!
    Staff restrooms (part of the VIP tour experience)

    Archives reading room

    Fun with exhibits
    We also learned the origin of the SFPL logo:
    Join us on May 24 at 4 for a visit to SF Botanical Garden Library!
     
    • Julia Kochi

      Julia Kochi 10:05 am on April 27, 2018 Permalink | Log in to Reply

      Thanks for arranging the tour. Great to see Dee Dee, and I saw parts of SFPL I’ve never been before.

  • Jim Munson

    Jim Munson 12:19 pm on April 25, 2018 Permalink |  

    10 Questions with Apologies to Bernard Pivot & James Lipton 

    This month’s respondent is Jenny Tai, our endlessly resourceful Makers Lab technician.

    Q: Where were you born?
    A: Seton Medical Center in Daly City.

    Q: What was your favorite subject in school?
    A: Biology. World History was also a favorite.

    Q: What was your least favorite subject in school?
    A: It’s a very close tie between Chemistry and Vector Calculus.

    Q: What was your first job?
    A: I tutored English to Chinese exchange students on the side in high school.

    Q: What is your favorite sound?
    A: I actually have a list of favorite smells, but never really thought about my favorite sound…however the sizzling sound of steak on the grill is always enticing.

    Q: What is your least favorite sound?
    A: The sound someone makes when they hack an excessively huge mass of phlegm and decide to deposit it in the center of the sidewalk for unfortunate pedestrians like myself to deal with.

    Q: What did you say the last time you stubbed your toe?
    A: Witnesses have said that the sound I make is similar to a velociraptor screech.

    Q: What profession other than your own would you most like to attempt?
    A: Someday I would love to try freelance art and game development.

    Q: What food couldn’t you live without?
    A: Instant noodles; especially the Korean brands with the thicker noodles and luxurious soup mixes.

    Q: Where in the world would you most like to visit, but have never been?
    A: I would like to, at some point, visit the salt flats in Bolivia where the sky is reflected on the ground.

     
  • Chris Shaffer

    Chris Shaffer 10:30 am on April 18, 2018 Permalink |  

    Academy Owned Publishing 

    As we continue our experiment with subsidizing article processing charges for open access publishing, funded by the UCSF Academic Senate, it’s interesting to see other UC Libraries experimenting with a different open access model – academy owned publishing. Following is an article from the UCLA Library News that was published today:

    From the Norman and Armena Powell University Librarian

    Legislation is currently before the California State Assembly to make publications resulting from research funded by all state agencies publicly accessible. An early draft of the bill contained a six-month embargo, and in a letter of opposition, a prominent international publisher said that such a short embargo would significantly harm the scholarly communications system, which it described as funded by the private sector (emphasis mine). Nothing could be further from the truth: scholarly journals are funded by the institutions like UCLA that subscribe to them (in our case, with taxpayer money), and peer review, which is essential to the editorial process, depends on the unpaid services of scholars like you. Without your free labor and our money, their publishing model — and its extortionate profits — would collapse.


    Commercial publishers continue to increase prices far in excess of the rate of inflation and actively oppose efforts to open up access to published research. I and colleagues in the US and around the world have long been exploring alternatives that meet scholars’ needs, broaden access, reduce costs, and leverage our collective expertise. A group of major research libraries including UCLA has recently launched an initiative to develop an academy-owned open access infrastructure that integrates peer review, editing, and publishing technologies with open institutional repositories, preprint servers, and other content sources to facilitate scholars’ research and dissemination needs. Overlays would contain journal and monograph publication elements that are familiar to and valued by scholars, such as editorial boards and professional editors, but the ownership of the underlying intellectual property would remain in the hands of the creators.


    The models we’re exploring involve academy partnerships with scholarly societies and communities. By maintaining institutional management of the platforms, publications, and processes and author control of the content, this infrastructure would be free from both access fees and publishing charges.


    This project will require significant investments from research libraries and institutions. But by redirecting funds from commercial publishers and toward more inclusive and innovative options, we can transform both the underlying economics and the ownership model of the scholarly publishing system.


    I’ll share more information with you as these plans move forward. If you’re on the editorial board of a journal that’s interested in working with us on a pilot, please contact me by email or by phone at 310.825.1201.

     
  • Sean Mcclelland 8:58 am on March 29, 2018 Permalink |
    Tags: committees, , , , ,   

    Library Green Team Updates 

    Over the past few months, the Library Green Team has been gaining momentum. Our first meeting was back in April 2017, and during these twelve months we have developed an official charge, elected a core membership group, and completed a number of positive initiatives for the Library. We have also identified goals for the second quarter of 2018, and are diligently working on projects to support those goals. The partnerships that we cultivated with the UCSF Recycling and Sustainability teams have been extremely helpful, and we are also excited to begin collaborating with our counterparts at the UCSD Library’s Sustainability Committee. I would like to take this opportunity to share a few notes about what is coming next from the Green Team:

    • Goals: Our Q2 goal for 2018 is to educate Library staff and patrons about the importance of sustainability, and to provide opportunities for interested staff to join the educational process.
    • Earth Day: During the April 19th Now Playing 2 event, we will provide an Earth Day information table. This will be a collaboration with Recycling and the Office of Sustainability.
    • Movie Hour: In May, we will be hosting our first Sustainable Movie Hour in CL201. Popcorn will be provided! Details will be coming soon.
    • LivingGreen Certification: The Tech Commons is currently pursuing LivingGreen Certification from the Office of Sustainability. We’re going for Gold! If you are interested in getting your department certified, we can help.

    If you would like to become a part of the team, we always have room for participants who can help us with projects and initiatives. We will align you with projects that are interesting to you and provide opportunities for professional development. Just drop us a note on the #greenteam Slack channel, comment below, or send an email to librarygreenteam@ucsf.edu.

    You can also contact any member of our team:

    • Kemi Amin (Communications Manager)
    • David Krah (Project Coordinator)
    • Lisa Leiva (Administrator)
    • Sean McClelland (Chair)
    • Sheila Quimpo (Treasurer)
    • Anneliese Taylor (Vice chair)

    Thank you to everyone who has supported us over the past year. We’ll see you on April 19th at our Earth Day information table!

    greenery and flowers

     
  • Kemi Amin

    Kemi Amin 9:00 am on March 28, 2018 Permalink |  

    Safety & Security at the Library 

    Thanks to everyone who attended our Coffee Hour with Special Guests from the UCSF Police Department (UCSF PD) and UCSF Legal Affairs back in January. The turnout was a pleasant surprise and although the meeting dealt with some heavy topics, it was a much needed and thoughtful conversation. At this special Coffee Hour Library staff from various groups were able to converse with our special guests and with each other to address an issue that affects us all in different ways – safety and security.

    First, I would like to recognize the Service Desk staff and Andy Panado for being at the frontline for many of the safety and security issues at the Library. Through your work and collaboration with the UCSF PD and Legal Affairs, the Library has been able to maintain a level of safety that has allowed for the Parnassus location to be a vital resource for the UCSF community.

    As you may know, the Parnassus Library Entrance Redesign Project will mark a significant change to public access of the physical space at our Parnassus location, which we anticipate will improve overall safety. With that said, it is important to note that remaining informed about our personal and community safety will continue to be a necessity before, during and after the completion of the project. At the end of this post, you will find a download link to a Library Safety Tip Sheet. You can also pick up a copy of the printed version of this sheet from Michael Foster in the Administration offices on the first floor of the Parnassus Library.

    The following is a summary of the questions and answers that came out of the meeting:

    UCSF PD

    Q: Can UCSF PD do a walkthrough at the Library during the day?
    A: UCSF PD does do a brief walk through during the day, but their time in any one building is limited due to the limited number of personnel and the amount of ground that must be covered across campus.

    Q: How large is the UCSF PD force?
    A: 6 officers maximum on duty during the day for all the UCSF Campuses (e.g. Parnassus, Laurel Heights, MCB, etc.) and 4 officers maximum on duty in the evenings/weekends.

    Q: What other law enforcement does UCSF PD work with?
    A: Partners with the SFPD and the SF Sheriff’s Department in San Francisco. For UCSF Fresno, UCSF PD works closely with Fresno Police.

    Library Staff & Building Tenants

    Q: Which UCSF libraries have a panic button at the service desk?
    A: Parnassus and ZSFG

    Q: How should I report annoyances/ low-level crime on a UCSF campus (reporting this type of activity is strongly encouraged)?
    A1: Alert the Service Desk staff in person or by calling 415-476-2336.
    A2: Call the non-emergency number: 415-476-1414.
    A2: If you’re not sure, call the direct emergency number: 415-476-6911 (you can save this number to your mobile phone as UCSF 911).

    Q: How should I report an emergency on a UCSF campus?
    A1: Call the direct emergency number: 415-476-6911. If you call 911 directly, the report may have to be re-routed to UCSF PD anyway.
    A2: If UCSF PD dispatch is busy, the call will be automatically transferred to SFPD.

    Q: What information should you include when you call?
    A: Dispatch will ask you for details, such as physical description from head to toe (e.g. hat, hair, eye color, tattoos, shoes, etc.), what time, location, the direction of travel, and gait (important for missing persons).

    Q: Is there a mobile app I can use to report issues?
    A: Not at this time. UCSF PD dispatch is not currently set up to receive mobile reports. UC Hastings is currently testing out something called App Armor for mobile reporting.

    Q: What is the relationship with UCSF PD and the security department?
    A: The UCSF PD and security department work closely together. The security department is not armed and they can deal with a lot of issues. You can report issues to them.

    Q: When is there security at the Parnassus Library?
    A: Monday – Friday, only in the evenings. All day on Saturday and Sunday. After the entrance redesign, we will likely have security all week during the night hours.

    UCSF Resources

    Q: What kind of resources around safety and security does UCSF offer?
    A1: There are Rape Aggression Defense (RAD) self-defense and Heartsaver classes. These classes often fill up quickly: http://police.ucsf.edu/crime-prevention-statistics/personal-safety-and-security
    A2: Emergency Action Plan (EAP) meetings for floor wardens: http://police.ucsf.edu/emergency-management/emergency-action-plan-eap
    A3: Faculty and Staff Assistance Program (FSAP) for confidential psychological counseling and consultation services invite all faculty, staff, residents, postdocs, and clinical fellows to use this service at no cost: https://hr.ucsf.edu/hr.php?org=c&AT=cm&S=Faculty+and+Staff+Assistance

    Other Questions

    Q: What are some ways we can lower the barrier of reporting for students and make something more discreet?
    A1: One option is to have more signage with an email to the library for non-emergencies and phone numbers for UCSF Police for emergencies and non-emergencies
    A2: The Library is working on a pilot texting system for Library patrons as a more discreet way to report issues.
    A3: UCSF Police can attend new student orientations to inform students of best practices.

    Q: At Giants baseball games, attendees can take a picture of an incident and text it to a number. Are there any legal reasons why we couldn’t have something like that at UCSF?
    A: There may be a number of legal impediments including (but not limited to): many parts of UCSF are public access areas, California is a dual consent state for video recordings, video recording can heighten ire of a person being recorded, the recording would become public record.

    Q: Can we have access to incident reports?
    A: We can provide you with anonymized incident reports for the past year. Incident Report LINK >

    Library Safety Tip Sheet >

     
  • Jim Munson

    Jim Munson 12:50 pm on March 27, 2018 Permalink |  

    10 Questions with Apologies to Bernard Pivot & James Lipton 

    This month’s respondent is Stephen Kiyoi, manager of the ZSFG library and our resident runner (like seriously!).

    Q: Where were you born?
    A: The Kaiser in Walnut Creek, which is only about a mile from where I live now. My son, Henry, was born there too.

    Q: What was your favorite subject in school?
    A: Either English lit or statistics.

    Q: What was your least favorite subject in school?
    A: Algebra

    Q: What was your first job?
    A: In high school I worked for my dad’s landscaping and maintenance company, mostly finding tools and supplies he had misplaced. Occasionally, I was compensated.

    Q: What is your favorite sound?
    A: Applause

    Q: What is your least favorite sound?
    A: Criticism

    Q: What did you say the last time you stubbed your toe?
    A: Can’t remember stubbing my toe, but as a long-distance runner, my toenails frequently turn black and fall off (it’s not painful).

    Q: What profession other than your own would you most like to attempt?
    A: If I was faster – Professional marathoner

    Q: What food couldn’t you live without?
    A: Lentil soup. I make a big pot every two weeks, and eat it every day for lunch. I lost about 30 pounds over 3 months with this routine, and have just kept it up because…lentil soup is delicious.

    Q: Where in the world would you most like to visit, but have never been?
    A: I don’t like to travel, but my wife once convinced me to take a trip to Japan, which was ok.

     
  • Anneliese Taylor

    Anneliese Taylor 4:36 pm on March 23, 2018 Permalink |  

    Alan Daniel’s Retirement 

    Please join me in congratulating Alan Daniel on his retirement after 28 years working at the UCSF Library! Alan started out as a Library Assistant II doing acquisitions and database work in the Resources Management unit (later renamed Collection Management). He worked his way up to a Library Assistant V (Library Professional 3 under Career Tracks), taking on serials and e-resources access and management in the last 10+ years of his career.

    Prior to working at UCSF, Alan earned his Master’s in Fine Arts at Central Washington University and worked at the Academy of Art University. He started out at UCSF when the Library was still in the Medical Sciences Building across the street, just before it moved into the sparkly new building we occupy now. The library catalog was just being transitioned from a card to a computer catalog (via Telnet at that time). Alan had an early interest in computers and was the unit’s software and Internet guru in those early days.

    In more recent years, Alan has been the Library’s primary go-to person for setting up online access for licensed resources, troubleshooting and resolving user e-resource access issues, and providing usage statistics and related data to support collection development.

    Aside from his extensive career in library technical services, Alan is an active artist and has contributed to several activities in the Makers Lab. He’s well-known for his colorful and playful paintings and sculptures. His painting, Plastic Fantastic Summer of Love Back to the Garden (pictured below), was included in the 2017 UCSF staff Art Show and was the featured work in promotions for the event.

    Pictures from his retirement gathering at the Little Shamrock are on Box (UCSF only).

     
  • Ariel Deardorff

    Ariel Deardorff 2:43 pm on March 22, 2018 Permalink |  

    Announcing updated CDL data management tools 

    We all know that UCSF researchers produce a lot of data, and that managing that data can be a challenge! Thankfully our partners at the California Digital Library (CDL) produce two great tools for the UC system that can help with this problem: Dash and the DMP Tool. Recently both tools have been significantly upgraded so I wanted to take a moment to share what’s new:

    Dash

    What is it? Dash (previously know at UCSF as Datashare) is a UC data sharing platform that allows researchers to document, preserve and publicly share their research data with minimal support, as well as find, retrieve and reuse data made available by others. This allows researchers to meet data sharing requirements from journals and funders, and promotes open science and reproducibility.

    What’s new? We changed the name from Datashare to Dash to be more aligned with the other UC campuses. Other new features include the ability to bulk upload data files from a server, and to link your Dash account to an ORCID ID. Future developments will include the ability to upload data directly from a Jupyter notebook!

    DMP Tool

    DMP Tool Website Screenshot

    What is it? DMPTool is a website where researchers can create data management plans. Data management plans are documents where researchers lay out what they will do with their data through each step of the research process, including data collection, analysis, storage, sharing, and preservation. These plans are required by several granting agencies including NSF, and soon NIH, but are recommended for anyone starting a research project. The site includes data management advice as well as DMP templates from the major funding agencies.

    What’s new? The site has a completely redesigned look and updated data management guidance.


    Questions? Want to learn more?

    Ariel is the UCSF campus contact for both of these tools and can help people get started with either tool or tackle any other aspect of data management.

     

     
  • Chris Shaffer

    Chris Shaffer 4:15 pm on March 19, 2018 Permalink |  

    Leadership Transition at the UCSF Library 

    Julia Kochi has let me know that she will be retiring from the UCSF Library at the end of June. Please join me in congratulating her as she moves into this new phase of her career!

    From April through June, Julia will work 3 days/week for Ivy Anderson on electronic licensing at the California Digital Library (CDL) and 2 days/week on special projects at the UCSF Library.

    Julia’s departure will obviously have some significant ramifications for the UCSF Library, and all of you will have an opportunity to participate in the development of a long-term plan and recruitment for new leadership. Your voice is important and will be part of the process.

    In the interim, beginning on April 1:

    The Education and Research unit will join with the Data Science Initiative.

    • Whit, Peggy, Min-Lin, Sophia, Ariel, and Karla will report to me.
    • Joanna will continue to report to Ariel and Kemi.
    • Geoff will be assigned to work on data science projects full time (this has already de-facto happened) and will continue to report to Rich.
    • Ariel will support the entire group as coordinator, organizing meetings, managing activities in support of the new library strategic plan, sharing best practices, and aligning processes to support mutual work. In this role, she will temporarily serve on the Library Leadership Team (LLT).
    • Karla will take on additional liaison and leadership roles with our scientific partners in the Data Science Initiative, such as ICHS, CTSI, and the UCSF IT Governance Committee on Research Technology (CRT).
    • Team leads will coordinate specific areas of work. For example, Min-Lin could coordinate curriculum-based education, Sophia could coordinate communication, or Whit could coordinate Zendesk. The areas and the people who will lead them will be identified over the next several weeks.

    The Scholarly Communications & Collections unit will continue in its current format.

    • Anneliese will report to me.
    • Sarah and Susan will continue reporting to Anneliese.
    • The new Metadata Analyst will report to Susan, as previously planned.
    • Anneliese will temporarily serve on the Library Leadership Team (LLT).

    There are several UC Libraries appointments that require UCSF Library participation.

    • Stephen will be our representative to the UC Libraries Direction and Oversight Committee (DOC).
    • Sarah will be our representative to the UC Libraries Shared Content Leadership Group (SCLG).

    Note that the interim plan is intended to get us through the transition period, and does not presume what our final plan will be for the longer term.

    I’d like to thank everyone for their flexibility and willingness to take on additional responsibilities during the interim period. I would also like to thank Jim for his leadership of the Data Science Initiative over the past year, which is very much appreciated. And many, many thanks to Julia for over twenty years of service to the UCSF Library.

    I would be happy to discuss this with you individually or in groups, as desired.

    Chris

     
  • Gail Persily

    Gail Persily 9:08 am on March 14, 2018 Permalink |  

    How to Nominate someone for a STAR Achievement Award 

    As a follow-up to Chris’s post Nominate a STAR for a $5,000 Award, here are some details about the nomination process. Also, remember that you can continue to nominate folks for STAR Spot awards through June 2018.

    STAR Achievement Award Nominations are due by Noon, March 29!

    Criteria

    Nomination should be based on contributions made during calendar year 2017. These nominees will have exhibited sustained, exceptional performance and/or significant contributions over an extended period of time.

    Achievement must reflect at least one of the Chancellor’s Priorities and/or Values as listed below:

    • Chancellor’s Priorities
      • Continuous Learning
      • Equity and Inclusion
      • Precision Medicine
      • Transformative Partnerships
    • UCSF PRIDE Values
      • P for Professionalism, how we conduct ourselves and our business
      • R for Respect for our patients, families, ourselves and each other
      •   I for Integrity, always being the honest, doing the right thing
      • D for Diversity, understanding and embracing the diverse beliefs, needs and expectations of our patients, community, and employees
      • E for Excellence, what we strive for in everything we do

    The EVCP provides this additional guidance:  Nomination narratives should include SPECIFIC examples describing how a nominee has gone above and beyond the scope of their job function as reflected by: 1) the reason why they are being nominated per the above Priorities and Values, AND 2) one or more of following EVCP cultural attributes:

    • Demonstrated high standards of excellence and creativity
    • Promoted outstanding well-being and health
    • Honored unique experience and perspective

    Process

    • Complete the STAR Award Nomination Form. Supporting documentation may be included and is recommended.

      • Nominator completes Part A of the nomination form and then submits to Michael Foster to complete Parts B and C.
      • Please contact Gail Persily if you are planning to submit a nomination so she can coordinate with Michael to get all the components of the application form submitted by EOB March 29.
    • The Office of the EVCP is appointing an Achievement Awards Review Committee to review all completed nominations and recommend recipients. The Library representatives on the Committee this year are Stephen Kiyoi and Lisa Leiva.

    Important Forms and Instructions

    Other Info

     
  • Kirk Hudson

    Kirk Hudson 11:59 am on March 9, 2018 Permalink |
    Tags: collaboration, customer service, hr   

    Cross Unit Collaboration 

    Starting Monday, 3/12/2018 and going through Friday, 6/15/2018, Zach Silveira will be providing support for electronic resources access ZenDesk tickets, and updating documentation for such. During this time Coll. Man. will continue their process of developing a long term solution.

    If you have any questions about this support collaboration, please ask me.

    Thanks to Zach, Susan, Gail, Julia, Michael, and the support of Chris for this cross unit collaboration.

     
  • Susan Boone

    Susan Boone 4:41 pm on March 7, 2018 Permalink |  

    Now Hiring: Metadata Analyst 

    Hi all,

    Collection Management is hiring for a Metadata Analyst. This position will provide expertise in all things metadata for the library. They will serve as a liaison or adviser to internal and external research partners on collaborative metadata projects, such as library collaborations involving clinical information systems and terminologies. 

    The posting is here: http://bit.ly/2twurWP

    If you know of anyone who would be good, please encourage them to apply!

    Thanks!

    Susan

     
  • Chris Shaffer

    Chris Shaffer 11:42 am on February 21, 2018 Permalink |  

    No Meeting Fridays! 

    Wouldn’t you like to have one day a week when you don’t have to go to yet another meeting? Me too! That’s why we are introducing No Meeting Fridays in the UCSF Library. You too can look forward to a day without meetings every week.

    Please do not schedule library meetings on Fridays. If your team has a recurring Friday meeting, please move it to a different day.

    Naturally, we know it’s not reasonable to expect 100% compliance. There will be times when you simply have to meet on a Friday to get work done. Please try to make that the rare exception, rather than a frequent occurrence. And, of course, some of us will still have to attend university or community meetings on Fridays – sadly, we can’t enforce our new rule on the whole campus.

    The members of LLT hope that you appreciate this heads-down time to work on projects that require attention and focus. We’ll check back in six months or so to see how it is going.

     
  • Chris Shaffer

    Chris Shaffer 11:32 am on February 21, 2018 Permalink |  

    Nominate a STAR for a $5,000* award! 

    Library staff members are overachievers, and we’re proud of you! We all know someone who deserves an award, right? Someone who could use $5,000*? Nominate them for a Staff Appreciation and Recognition (STAR) achievement award! Nominations are due by March 31. Don’t wait, do it today!

    STAR Nomination Form

    Last year, Jim, Iesha, Dylan, and Stefan won Achievement Awards.

    *Achievement Awards are $5,000 or 10% of salary, whichever is lower. Awards are subject to taxes.

     
  • Susan Boone

    Susan Boone 10:14 am on February 5, 2018 Permalink |  

    Metadata Analyst position feedback 

    Good morning!

    Collection Management is excited to share the Metadata Analyst position for your feedback. As Chris detailed in his email last week, we would also appreciate your suggestions for places to advertise (this will be a national search), and potential search committee members.

    You’ll find two documents in Box :

    • Job Description/Employment Requisition Form
    • Career Tracks Library Professional series outline

    Some context: Collection Management’s goals are to provide the best possible user experience in accessing the library’s scholarly resources. We value the trustworthiness and accuracy of the data we manage in the WebPAC, Summon, UC-eLinks, and Melvyl. We strive to provide timely, accurate, clear, and useful customer service to all users at all points of contact.

    The Metadata Analyst position will help bridge the gap between our current capabilities and the skills and tools that are needed to lead the UCSF Library into the future of collection management and scholarly communication. The successful candidate will develop long-term solutions for improved metadata management and interoperability.

    My thanks to Ariel, Karla, and David U. who helped review this draft.

    If you have any questions, thoughts, or observations, I look forward to hearing from you.

    Feedback on or before Wednesday, February 7 would be appreciated.

     
  • Jim Munson

    Jim Munson 12:52 pm on January 31, 2018 Permalink |  

    10 Questions with Apologies to Bernard Pivot & James Lipton 

    This month’s respondent is Sophia Prisco, our no-longer-quite-so-new member of the education librarian team.

    Q: Where were you born?
    A: UCSD

    Q: What was your favorite subject in school?
    A: Earth Science

    Q: What was your least favorite subject in school?
    A: Geometry

    Q: What was your first job?
    A: I was the family/neighborhood babysitter. I had a complex system for charging parents based on the number of children and their ages (like insurance).

    Q: What is your favorite sound?
    A: I love walking through a public library and hearing kids laugh out loud while reading their books.

    Q: What is your least favorite sound?
    A: Any animal in distress. Even my dog’s pre-breakfast ‘hungry howl’ breaks my heart every morning.

    Q: What did you say the last time you stubbed your toe?
    A: Good grief, Charlie Brown! Although my feet are ‘never nude’ and are in shoes (crocs) most of the time.

    Q: What profession other than your own would you most like to attempt?
    A: Playwright, economist, ballpark architect, textile designer + upholsterer. My ultimate dream is to restore a historic home.

    Q: What food couldn’t you live without?
    A: Bell peppers in terms of raw ingredient. Piping hot hot dog at the ball game on a cool spring night – in terms of meal.

    Q: Where in the world would you most like to visit, but have never been?
    A: Scandinavia

     
    • Jason Hedrick 9:21 am on February 22, 2018 Permalink | Log in to Reply

      Awww, little Tumbleweed!!! Is that Scripp’s Pier in the background?!

  • Kemi Amin

    Kemi Amin 10:22 am on January 30, 2018 Permalink |  

    RECAP: Parnassus Library Entrance Redesign 2017 Staff Meeting 

    In the last staff meeting of 2017, we discussed the Parnassus Library Entrance Redesign project, followed by a design charrette where
    we reimagined the Hearst Room. Many of you asked important questions, brought up valid concerns, and had thoughtful ideas that will
    be taken into consideration for this project. 
    Everyone who participated in the design charrette portion of the meeting came up with creative concepts for the redesign of the Hearst Room, take a look:
    And here are the main ideas that came from the session:
    • Style/Tone
      • Safe
      • Welcoming/Inclusive
      • Comfortable
      • Collaborative
      • Community
      • Open
      • Inspiring
        • Sculptures
        • Wall art
        • Color
    • Furniture/Interior
      • Moveable and stackable chairs
      • Moveable and height adjustable tables
      • Remove current carrels and replace with smaller number of open view carrels
      • Replicate the Living Room
      • Remove carpet
      • Glass doors for study rooms
      • Improved ventilation
    • Access
      • Computers and printers for public use
      • Digital display of events and resources available to the public
      • Policy/Informational signage
      • Service point staffed during open hours
      • Reference shelf
      • Popular Reading section
      • Seed library
      • 8 am – 8 pm hours
      • Exhibit space
    • Amenities
      • Repurpose one or more group study rooms for wellness space
      • Caffe Central cart
      • Walk stations
    Really great suggestions. Keep them coming! You can email me any additional ideas that come to mind. Please note that we can only consider changes within the space that do not require construction (i.e. breaking down walls, moving doors, etc.). 
    Jim and I will be updating you about the progress of the project via the staff blog, email, slack, and future staff meetings throughout the year. Thank you for your engagement!
     
  • Julia Kochi

    Julia Kochi 9:01 am on January 30, 2018 Permalink |  

    New Box Folder for Shared Library Documents 

    As we use UCSF Box more for sharing documents, it’s getting harder to find documents and folders.  To help combat this problem, a new folder has been created called Library Shared Folder that everyone can use to place documents (or folders) that all staff should have access.  Some existing folders have been moved into the folder.
    • What’s currently in there?  
    • Who should use it?
      • All Library staff!
      • New staff will be added
    • When/how should I use it?
      • If you have a document, Box Note, or folder you want everyone in the Library to be able to access.
      • Name folders and documents clearly, so it’s easy for people to figure out what they are.
      • By default, everyone will be able to edit documents in this folder.  If you want to make something viewable but not editable, then you can lock the document (under More Options).
    • What should I avoid?
      • Deleting folders/documents that you do not own.
      • Saving over documents (unless that’s their purpose).  
      • Uploading/creating items that are not ready to be shared.
      • Uploading/creating items that do not need to be shared with Library staff (i.e. files that only you or your department need access to).
      • Sharing this folder outside of Library staff.
     
  • Sean Mcclelland 1:55 pm on January 25, 2018 Permalink |  

    2017 Holiday Party Pics 

    Hello from the 2017 Holiday Party planning committee. The pics below were captured at the photo booth.

    We had a great time at the party, and hope you did too!

     
    • Michele Mizejewski

      Michele Mizejewski 2:39 pm on January 25, 2018 Permalink | Log in to Reply

      Wow, I’m sorry I arrived too late for the photo portion of the show. These are hilarious!

  • Chris Shaffer

    Chris Shaffer 12:14 pm on January 11, 2018 Permalink |  

    Strategic Planning in the UCSF Library 

    On Tuesday, the Library Leadership Team (LLT) met with a facilitator for an all-day retreat on the Mission Bay campus. We had a great time (really!) and got a lot done, including some team building and shared agreements about how we will work together and make decisions. Our main task was choosing areas of strategic focus for the next two years. We’ll share that and more with you at the Staff Meeting on January 30, where there will be an opportunity for you to ask questions and have a discussion of the exciting places we are going to take the UCSF Library in 2018 and 2019.

    There are a lot of different ways to do strategic planning, some long and extended and thorough, others less so. We’re going the “strategic plan lite” route because we want to get to work right away. We hope you like it, and we encourage you to be full participants with us.

    Criteria

    We started by defining criteria to decide on the major areas of strategic focus (aka objectives). These criteria will also help all of us, together, create objectives and key results to support the strategic plan.

    • Absolute minimum requirements – a pass/fail judgment on what to include
      • Aligned with future directions of UCSF
      • Necessitates collaboration across groups
      • Fills unmet needs (broadly understood, e.g. improving a partially met need qualifies)
    • Key criteria – the measures by which we will prioritize
      • Anticipates future trends of users
      • Innovative – expands idea of what libraries can be
      • Expands definition of the UCSF Library in particular
      • Reduces disparities
      • Biggest impact for investment
      • Uses strengths in new ways
    • Tiebreakers
      • Potential for early wins
      • Bold

    Objectives

    A strategic plan identifies the things we want to focus on, make major investments, and change. We wanted to identify 3-5 broad objectives. We proposed a lot of ideas and applied the criteria. Some great, important ideas didn’t make the list. We will undoubtedly do some of those things anyway, now or in the future, just like we will continue providing excellent day to day service to our patrons.

    • Education: Develop a coordinated education strategy in support of all UCSF mission areas with a focus on open science [including open access] and data science. Promote shared governance of education technology and development/support of shared systems, with an emphasis on open source development.
    • One Library: Reduce disparities by ensuring that every patron of the UCSF Library has an equal opportunity to receive the best we have to offer. No matter who you are, where you are, or how you access the library, the experience will be seamless.
    • Space: Take a leadership role in campus space planning for education. Invite partners to work with us to re-envision library space. Design sensational programs and services across all our campuses in traditional and new library spaces. Plan for nearly complete digitization, transfer, and/or deaccession of non-unique print collections.
    • Funding: Significantly increase grant applications and donor relations to acquire new sources of funding for library programs, services, and collections. Increase UCSF partner funding (e.g. recharges, FTE support).

    Key Results

    We drafted a few examples of key results* for each objective. Over the next two months, all of us will work together to create the actual key results we will use to measure success (there will be many, and they will touch everyone in the library). Large or small, all meet the criteria and advance the objectives.

    The items listed below are examples of possible key results, not actual key results that we will do “for sure.”

    • Education
      • Embed data science training in all four years of the MD curriculum
      • Host a retreat for library staff to strategize educational offerings
      • Work with the Committee on Educational Technology to adopt a shared systems governance model with a permanent library leadership role
    • One Library
      • Deliver library collections to patrons (including technology equipment)
      • Offer the same collections to ZSFG DPH staff as UCSF staff
      • Establish a Mission Bay Makers Lab
    • Space
      • Create a digital preservation program supported by a well-equipped digital forensics lab for historic and born-digital materials
      • Partner with ZSFG Care Experience to create a patient resource center
      • Provide ideal workspaces for library staff
    • Funding
      • Apply for 10 major grants in 2018
      • Double annual financial support from UCSF Health
      • Endow the Head of Archives & Special Collections position

    * note that we are using a modified version of “key results” from the OKR model. Ours are more like “key tasks” or “key steps.”

    Next Steps

    Join the Slack channel. We will be using it to collect and comment on ideas for key results.

    Your primary task is to help us develop key results. We are also open to feedback on the objectives, and will likely refine the language of the objectives in response to feedback.

    • January 30: Chris and LLT will present
    • Focus groups – open sessions in CL 201 hosted by Chris
      • Friday, February 2, 2:00-3:00
      • Monday, February 5, 4:00-5:00
      • Tuesday, February 6, 10:00-11:00
      • Wednesday, February 14, 11:00-12:00
    • Now – February 16: Everyone is encouraged to submit and comment on potential key results. Work alone or work together, but let’s hear your ideas! This is a brainstorming activity: wild ideas are welcome and criticism is not.
    • February 19 – March 2: LLT drafts the list of key results and shares them with staff.
    • March 5 – March 16: Staff reacts to the list of key results (constructive criticism welcome)
    • March 19 – 23: LLT revises list in response to staff feedback.
    • March 29 is the date we hope to share our new plan with EVCP Dan Lowenstein and start writing action plans that will lead to our key results!
     
  • Julia Kochi

    Julia Kochi 11:27 am on January 10, 2018 Permalink |  

    Reminder: Nominate someone for a Campus STAR Spot Awards 2017-2018 

    We’re halfway through the year, so please consider nominating a eligible staff members (see eligibility list) for a $1,000 STAR Spot Award.

    What is a STAR Spot Award?

    • Cash awards designed to recognize significant employee achievements and contributions for a specific project or task over a relatively short period.
    • To recognize achievements and work performed July 2017 through June 2018.
    • Nominations are open now!

    How does the nomination process work? 

    • Complete Section A of this brief form and send it to the nominee’s supervisor (included in the eligibility list).
    • In addition to nominating Library staff,  you can also nominate people who work in the Library but report to a different department and/or people from other departments.
    • Supervisors will need to complete some additional administrative data and approve the form for submission.
    • A Review Team (Gail, Julia, Rich) will review nominations and ensure they comply with all policies and then finalize the award.

    So take a few moments and submit a nomination to recognize a colleague’s noteworthy contribution!

    Important Links:

     
  • Kemi Amin

    Kemi Amin 9:55 am on January 4, 2018 Permalink |
    Tags: safety, , ucsf police   

    A Conversation About Safety & Security with UCSF Police 

    To continue our conversation about safety and security at the Library, we have invited the UCSF Police to a morning discussion for Library staff and building tenants. 
     
    Join us on Friday, January 19 from 10 – 11 am at the Parnassus Library staff lounge (1st floor). We will have the opportunity to ask our pressing questions, receive guidance on best practices, and get updates on how the UCSF Police are working with the Library to improve security. 
     
    Here are examples of questions we will be asking:
    • What are some things I should do if I see inappropriate activity?
    • If there is an emergency should I call 911?
    • Do we have an assigned police officer for the Library?
    Do you have any questions that you would like to ask? 
    Refreshments will be provided. A summary of our conversation will be shared following this event. 
     
  • Richard Trott 1:03 pm on January 3, 2018 Permalink |  

    What Is A Service Designer and Why Do You Care? 

    While writing the job description for the opening on the Web User Experience Team created by the departure of Tab McDaniel (to Barcelona, in case you missed it), we re-titled the job. Instead of a UX Designer, we are looking for a Service Designer.

    The Web User Experience Team will still be comprised of two positions that embrace a user-centered design approach and maintain our websites while collaborating across the Library. The Service Designer will focus on ongoing user research including user testing, analysis of analytics, and presenting findings, while the Experience Designer will have more responsibility in the areas of visual design, content strategy, and front-end solutions.

    Tab already wrote up the primary FAQ answer on this so I’ll just copy/paste…

    What is Service Design? You can think of Service Design as User Experience for _everything_. The Service Designer takes all our service points (websites, email, in-person engagments, etc.) into consideration, and designs for a holistic, quality service experience. The Service Designer will collaborate with staffers to improve customer experiences, incubate new services, and cultivate a human-centered design culture and capability across the Library.

     

    When we presented the job description to Jim, he was very excited. “I’ve been wanting a position like this for a long time, and I didn’t know it had a name.” (No, we didn’t take credit for coining “Service Design”.)

    The key shift in perspective for some staff will be that the physical Library and the digital Library are not separate entities, and are not cared for by separate staff. They are (or should be) inextricably linked and have broadly shared ownership.

    During the interview process, all candidates will do a short presentation to which all Library staff will be invited. We (the search committee: Michele, Kemi, Jon, Jim, and I) hope you will attend and we hope you are as excited about the possibilities here as we are.

     
    • Chris Shaffer

      Christopher Shaffer 1:10 pm on January 3, 2018 Permalink | Log in to Reply

      I’m excited too! Much like the dropping of “e” from “e-journals” in recognition of the fact that the divide between print and electronic is artificial, this is a move toward recognizing that people who interact with the library do so in multiple formats, and they shouldn’t be considered in isolation.

  • Michele Mizejewski

    Michele Mizejewski 8:45 am on January 2, 2018 Permalink |
    Tags:   

    Summon: Beta-no-longer! 

    On January 8, 2018 Summon will become our main search, and the current multi-box version will be retired.

    Summon and Our Collections

    Connecting all our collections/subscriptions to the back end of Summon presented more challenges than anticipated. There are some issues that will remain until UCSF does data restructuring for our collections, and while that is on the roadmap, it will not be soon. These aren’t dealbreakers though — just things of which to be aware.

    For example, books are unified into one record when we have multiple formats.

    book/ebook record

    The same is not true for journals, which can sometimes cause unexpected results in the Summon display. In the UCSF catalog, we already have a single record showing both online and print versions of a given journal title. Summon does not expect this and cannot handle it in the same way as book/ebook. Instead, users will see a link for Journal: Check Availability, and clicking that will reveal all formats.

    journal display in Summon

    Please be aware of issues like this, but note that for the majority of user searches, Summon should perform well.

    Reporting Problems

    If you or a user see a problem with Summon, please report it using the Zendesk Contact form. Depending on the issue, it could be for Books/Journals/Catalogs, Research Help, or Problems with the Site. Make your best guess and we can redirect the ticket if needed. This will help us address anything internal that we can improve and get tickets open ASAP with Summon when necessary.

    Summon In Context

    Remember that Summon is not PubMed — one does not replace the other. We still offer direct access to search databases and journals for users that prefer that instead of the broad starting point provided by Summon. Here are a few tips to keep in mind:

    The links at the top right in Summon will provide a way to give feedback or to reach a UCSF Library expert with a question. Note that the Build Better Searches link provides all the advanced searching techniques that work in Summon.

    Summon top links

    Summon Cons

    • No saved searches that can be combined/re-used (PubMed feature)
    • No extensive synonym searching (PubMed feature)
    • No PMID searching This does work. We need to verify how consistently.

    Summon Pros

    • Simple starting point
    • Much better for interdisciplinary searches
    • Searches full text, so results are sometimes better
    • Some users will prefer the unified interface and filters

    Thank you!

    Thank you to all staff members who explored the interface and gave your feedback and suggestions. It has resulted in an improved search experience for our users. Big thanks to Susan and Alan for all their work on the Collections side, and also a shout-out to the recently departed Tab who was key to getting user input and improving the user interface.

     
    • Michele Mizejewski

      Michele Mizejewski 3:09 pm on January 9, 2018 Permalink | Log in to Reply

      Note that the journal display example has been updated from the original for more clarity. Thanks to Anneliese for pointing out the confusion.

  • Michele Mizejewski

    Michele Mizejewski 5:09 pm on December 21, 2017 Permalink |
    Tags:   

    Summon: New Features 

    Summon has added a few new features since you all gave your initial feedback, and I wanted to call attention to them.

    Persistent Filters

    Like PubMed and many other search interfaces, Summon’s filters are persistent. That is, they stay set for all your searches until you change/clear them. For example, I can run a search for acl tear prevention and apply a few filters to narrow my results.

    filters applied

    If I decide to change my search to acl surgery, the filters are still in place.

    new search, same filters

    In the past, the only way to remove the filters was to click Clear Filters. Doing so keeps the search terms, but the number of results tends to go way up.

    ways to clear filters

    NEW: Summon has now added a New Search link. Clicking that clears all filters and search terms and gives the user a clean slate when they want that. Try both methods yourself, so you’ll be familiar.

    Searching Within Journals

    Summon really shines for article searches, since it can search full text for many things and get very specific. Although we still offer the Online Journals search through CDL, users may sometimes search for a journal title in Summon. For many journals (Summon seems to be adding them all the time) the user will now be offered the ability to search just within that journal.

    search within

    NEW: When available, a journal title search like American Journal of Psychiatry will generate the prompt Search within american journal of psychiatry? Summon realizes that the user generally wants articles within that journal — not just a record for the journal, itself. If the user clicks that prompt, they can run a search and get only results from within that journal.

    journal search results

    Filters on the left can still be applied to these results within the journal. Clicking Clear next to the journal title removes the narrow search and shows results for the same search terms beyond that one title. And as with any search, clicking New Search now wipes everything clean.

    Give these new features a try, so you’ll be ready when Summon goes live on January 8, 2018. More details soon…

     
    • Julia Kochi

      Julia Kochi 10:17 am on December 22, 2017 Permalink | Log in to Reply

      Big thumbs up for the new feature to search within a journal!

  • Susan Boone

    Susan Boone 10:36 am on December 15, 2017 Permalink |  

    David MacFarland Retires December 22 

    David is leaving us for a well-earned retirement.

    David had been the Operations Manager at the UC Berkeley Anthropology Library when he came to work here in 2011. He brought ten years of library technical services experience including heading the UCB periodicals check-in unit which processed over 25,000 subscriptions.

    Of the many things David accomplished in Collection Management, he particularly enjoyed working on the Copyright Review Management System (CRMS) project which made determinations of whether English-language books are in the public domain. This impacts whether a title in HathiTrust is available as limited/search only or full view and fully accessible online. When Kristina Eden from the University of Michigan Copyright Office visited in 2015, she had high praise for David. Since he began working on the project in 2012, he had completed over 10,000 reviews for copyright status with a rate of 97% valid reviews. Based on David’s work in the CRMS, over 4,500 titles have been released as a part of Public Domain access in HathiTrust.

    What you may not know is David earned a Master of Music in Voice from Eastman School of Music. His favorite operas are La Bohème and La Traviata. His favorite role was Count Almaviva from The Barber of Seville.

    David is looking forward to not having to shave and possibly joining the Barbary Coast Cloggers.

    Happy retirement, David! I wish you all the joy that you can wish.

     
    • Shauna Hannibal

      Shauna Hannibal 10:39 am on December 15, 2017 Permalink | Log in to Reply

      We are going to miss having you around here so much, David! Congrats on your retirement!

    • Sarah McClung

      Sarah McClung 10:40 am on December 15, 2017 Permalink | Log in to Reply

      I’ve very much enjoyed getting to know you and working alongside of you, David. Wishing you all the best in your retirement!

    • Jim Munson

      Jim Munson 11:39 am on December 15, 2017 Permalink | Log in to Reply

      Best wishes, David! And I think you still owe us an aria or two …

    • Alan Daniel

      Alan Daniel 11:40 am on December 15, 2017 Permalink | Log in to Reply

      David, you made working in technical services much more enjoyable over six years.

    • Kemi Amin

      Kemi Amin 2:19 pm on December 15, 2017 Permalink | Log in to Reply

      Always ready to help and greet you with a smile. Congrats David!

    • Chris Shaffer

      Christopher Shaffer 12:32 pm on December 16, 2017 Permalink | Log in to Reply

      You will be missed! 4,500 titles in the public domain is no small feat.

    • Julia Kochi

      Julia Kochi 10:19 am on December 22, 2017 Permalink | Log in to Reply

      Wishing you the best in your retirement! Your smile and rotating art gallery will be missed.

  • Gail Persily

    Gail Persily 2:29 pm on December 14, 2017 Permalink |  

    Kaori Takes New Role at UCSF 

    Kaori Keller, from the Learning Tech team, has taken a new job at UCSF School of Nursing, which starts January 2! She will be the instructional designer on a team that is launching a new online Doctor of Nursing Practice (DNP). The DNP initiative has been in the making for many years, and Kaori will surely be instrumental in bringing the idea into reality. I am very pleased that Kaori will have this opportunity to pursue her interests in instructional design.

     

    Kaori has been a key contributor in the Tech Commons, frequently on the Zendesk leaderboard. Luckily, she will remain a member of the UCSF ed tech community and we will continue to collaborate and learn from her experiences with the online DNP. She promises us we will see her often, when she comes to the Tech Commons to use the tools there and participates in ed tech meetings and events.

    Kaori’s last day at the Library will be next Friday, December 22. Please join me in wishing Kaori good luck in the School of Nursing.

     
    • Michele Mizejewski

      Michele Mizejewski 2:43 pm on December 14, 2017 Permalink | Log in to Reply

      Congratulations Kaori!

    • Tab McDaniel

      Tab McDaniel 2:50 pm on December 14, 2017 Permalink | Log in to Reply

      Congrats Kaori! Best of luck!

      • Kaori Keller 11:08 am on December 15, 2017 Permalink | Log in to Reply

        Thank you, Tab! Best of luck to you, too in Spain!

    • Kaori Keller 11:14 am on December 15, 2017 Permalink | Log in to Reply

      I have nothing but positive experiences working as a part of the LTG. I am sad to leave this wonderful place but I hope to stay connected with the Library team and hope to see many of you around! Thank you so much for all your help and support!

    • Kemi Amin

      Kemi Amin 2:21 pm on December 15, 2017 Permalink | Log in to Reply

      You will be missed Kaori. Congrats to you and best wishes.

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