This month we launched the new and improved Scholarly Communication expert pages on the library website. As part of an ongoing project to emphasize human-centered service, we looked at usage patterns on the existing pages and collaborated with Anneliese to gather the most important tasks, messages, and pieces of information. The new expert pages follow the look and feel of previous updates (e.g., Data Science, Makers Lab, Faculty Support), highlight areas of expertise, and make it easy to connect with a library expert.
Before and after
- Menu label and page title – After benchmarking for similar content from other institutions, we determined that the term “scholarly communication” is prevalently used. Instead of Publishing and Open Access, you will now find Scholarly Communication under the Ask an Expert section.
- Areas of expertise – The new landing page breaks down content into three nested sections that inform users how we can help: Getting Published, Open Access Publishing, and Research Impact Evaluation.
- Newsfeed – A feed was added to each page so that users have the most recent scholarly communication news.
- Help Center content – In addition to placing links to relevant help content like FAQs, documentation, and how-tos on each expert page, we also placed links back to relevant expert pages from Help Center articles. Cross-linking allows users to reference information that may be of further interest or to connect with an expert.
- Profile and testimonials – Like other expert pages, a short profile and testimonials were added to demonstrate the people and expertise behind the service.
- Featured sections – Instead of listing links to recommended resources, we redesigned recommended content by surrounding it with a darker color, adding an image or video, and attaching a call-to-action button where users can go to learn more.