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  • Anneliese Taylor

    Anneliese Taylor 5:37 pm on July 17, 2017 Permalink |  

    Thank a Colleague Award – Susan Boone 

    Michael Foster nominated Susan for her quick and ready assistance at the Service Desk on June 26 when no regular opening staff were available. Susan helped patrons at the Service Desk and put up a sign to direct patrons until the doors could all be unlocked.

    Congratulations, Susan, on your Thank a Colleague Award for your “calm, cool, and collected” help when it was needed!

     
    • Sarah McClung

      Sarah McClung 5:42 pm on July 17, 2017 Permalink | Log in to Reply

      Great job, Susan! Always a joy to work with you.

    • Andres Panado

      Andres Panado 7:37 am on July 18, 2017 Permalink | Log in to Reply

      Susan – what else can I say? I am so, so, so happy that you were here to help us here at Access Services at last minute. It was definitely a crazy morning that day, but your willingness to help out another unit is definitely appreciated and is exemplary of what this library is all about. Did I already say I was happy? 🙂

    • Susan Boone

      Susan Boone 9:18 am on July 18, 2017 Permalink | Log in to Reply

      Glad I could help!

    • Charles Macquarie

      Charles Macquarie 11:12 am on July 19, 2017 Permalink | Log in to Reply

      Calm, Cool, and Collected: the Susan Boone story. Kudos Susan!

  • Anneliese Taylor

    Anneliese Taylor 12:46 pm on June 16, 2017 Permalink |
    Tags: , ,   

    UCSF Library’s eScholarship Site 

    The Library now has a departmental space on eScholarship, UC’s institutional repository. Departmental spaces – also called academic units or research units on eScholarship – are designed to showcase a unit’s scholarly output. All content in eScholarship is openly accessible to anyone, anywhere online, and is discoverable via search engines.

    Our space has three series:

    1. Posters
    2. Presentations
    3. Publications

    If you’ve presented a poster or talk at a professional meeting, this year or in the past, or have published works, please submit them so that they can be shared with the world! If you’ve already deposited published works in eScholarship, let me know; they can be cross-listed and linked from the Library’s site as well.

    To make a submission, you’ll need an eScholarship account. See the Submission Guidelines, then click the “Submit Paper to this Unit” button from http://escholarship.org/uc/ucsflibrary and select the series.

    You can either upload your file or link to another freely accessible location for it. Use either the Paper/Article or Book/Chapter form for any file type that contains text, to ensure that it gets OCR’d. Non-textual is for multimedia files.  After you’ve approved your submission, I’ll get pinged to review and release it. See the user guide and video tutorial for additional guidelines.

    If you’d like another series added, please let me know. Also, a note that eScholarship will see a complete redesign late this summer, so expect it to look much nicer soon!

     
    • Sarah McClung

      Sarah McClung 2:40 pm on June 16, 2017 Permalink | Log in to Reply

      Should our submissions be limited to work we’ve done since we started working at UCSF?

      • Anneliese Taylor

        Anneliese Taylor 3:15 pm on June 16, 2017 Permalink | Log in to Reply

        Good question. Yes, eScholarship is meant for the work of UC employees, so it should be limited to your work while at UCSF.

  • Anneliese Taylor

    Anneliese Taylor 1:16 pm on March 20, 2017 Permalink |  

    UCSF signs on to the Open Access 2020 Initiative 

    As you heard in last Friday’s staff meeting and from the post on the Library web page, UCSF is announcing today its support for the Open Access 2020 initiative. The reason this is such a big deal is both 1) the scope of what OA2020 is trying to accomplish, and also 2) the fact that, to date, only one other United States institution had signed on.

    First, the scope. OA2020 is an international movement, led by the Max Planck Digital Library (MPDL) in Germany, to convert the entire corpus of scholarly journal literature to open access by the year 2020. The OA2020 movement intends to accomplish this transition or “flipping” by encouraging institutions to convert resources currently spent on journal subscriptions into funds that support sustainable open access (OA) business models.

    Why is this so monumental? There’s been steady growth in the amount of “born open access” (as opposed to made OA after some publication delay) content being published over the last 15 years, but it’s still only about 20% of the massive amount of scholarly literature that gets published every year. Meanwhile, the majority of established journals continue to operate on their closed-access, subscription model, while taking in some extra income for articles here and there that authors elect to pay for to make them OA (otherwise known as hybrid OA). There’s very little transparency about how subscribers get compensated for this added hybrid OA income.

    The motivation behind OA2020 is to do a swift, large-scale transformation of these subscription journals. Because the movement is led by scholars and academic institutions, it’s a substantial signal to publishers that we want to work with them to make this transition. The details of how the flip will occur will vary from publisher to publisher and between disciplines.

    Second, why has there been so little support from the United States so far? The initiative was spearheaded by a German research organization, and has earned many supporters from institutions in Europe, Asia, South America, Africa, and the Middle East. Notably absent was support from the U.S., which generates 30% of the scholarly output (and, interestingly, pays more like 50% of publisher revenues). Many U.S. library leaders saw OA2020 as overly favoring the author-pays model, which is not ideal outside of STEM diciplines, and as having the potential to make the large commercial publishers even more profitable. A couple of key press releases came out against the initiative, which had the effect of quelling interest and even discussion amongst library groups.

    After thorough review with Ralf Schimmer of MPDL, University Librarians and Scholarly Communications Officers from UC Berkeley, Davis, San Francisco, Merced, Santa Cruz and Irvine, as well as California Digital Library leaders, clarified that OA2020 is not prescriptive with regards to OA business models. Rather, OA2020 provides flexibility for institutions to define for themselves how to repurpose their journal subscription funds in support of OA publishing. Everybody agreed that they stood behind the three aspects outlined in the Expression of Interest. UCSF, UCB, and UCD determined they were ready to sign the EoI and set about doing so before the Berlin 13 conference, where there will be a meeting for signatories.

    Rich Schneider, the UCSF Professor who chairs the faculty Committee on Library & Scholarly Communication, and who shepherded UCSF’s approval through with faculty committees and the EVCP (along with Jim’s and my assistance), is attending the meeting in Berlin this week. I’ll keep you posted on news about this initiative, and on the progressive process of transitioning journals with our publishers. This is not a change that will happen overnight, and our users are not going to lose access to their subscription journals as a result of UCSF adding its signature to OA2020.

    Additional resources

    To read more, see UCSF’s press release and UC Berkeley’s press release. There’s also the OA2020.us site put together by a handful of us to offer our perspectives on why we signed, and to provide resources for other institutions that want to consider doing the same.

     
  • Anneliese Taylor

    Anneliese Taylor 8:57 am on December 2, 2016 Permalink |  

    Welcome Stephanie “Teddy” Gomes! 

    I’m pleased to announce that Stephanie Gomes, who goes by Teddy, will be joining the UCSF Library today as the new Open Access Projects Assistant. She’ll be working with me part time over the next several months to increase participation with the UC Open Access Policy and on assessing UCSF open access publication. You can meet her at this morning’s Social Hour at 10:00!

    Teddy provided this excellent description of her background and interests:

    I am from rural Delaware and I went to Smith College in Massachusetts. I moved out to San Francisco in 2006 and worked in online and digital publishing managing production and distribution needs for newspaper and book publishers, most recently through the company INscribe Digital (now a division of Independent Publishers Group). I’ve also had one foot in library and archives and have completed collection processing and digitization projects at several local San Francisco history focused organizations such as the GLBT Historical Society. I love making information accessible to as many as possible as quickly and easily as possible and I’m excited to be working on this project with Anneliese.

    I love San Francisco, especially the history, parks and surrounding park lands in the Bay Area. My husband is from Santa Cruz county and our son just turned three– he keeps us very busy! He’d like everyone to know that they should all just have cats as pets and not dogs because cats are more fun and they don’t arf.

    Please join me in welcoming Teddy!

     
  • Anneliese Taylor

    Anneliese Taylor 6:15 pm on October 31, 2016 Permalink |
    Tags: , ,   

    Share your Work on eScholarship – December 6 event 

    This event is for Library staff, at 10:00 am on December 6th:

    Have you been wanting to share your published works openly but haven’t gotten around to it? Don’t miss this opportunity to find out how to share your works on the University of California’s eScholarship platform from the experts! eScholarship is UC’s open access publishing platform for both previously published works, as well as departmental working papers and other documents.

    Previously published works include peer-reviewed final versions of scholarly articles such as those covered by the UC Open Access Policy. All UCSF staff are covered by this Policy.

    California Digital Library guests Catherine Mitchell and Monica Westin will be on site to provide an overview of eScholarship, including how and what to upload, and the upcoming redesign.

    Please register at http://calendars.library.ucsf.edu/event/2954492.

     
  • Anneliese Taylor

    Anneliese Taylor 11:48 am on September 22, 2016 Permalink |  

    Temporary Position for Open Access Projects 

    There is a position open for a temporary, part-time open access projects assistant. The position will help with implementation of the Open Access Policy vis-a-vis the UC Publication Management System, as well as doing analysis of UCSF’s open access publication output.

    The position description is posted on the Library’s job site: https://www.library.ucsf.edu/jobs.

     
  • Anneliese Taylor

    Anneliese Taylor 6:00 pm on August 3, 2016 Permalink |
    Tags: Library Updates, ,   

    The Many Paths to Open Access 

    At today’s Library Updates meeting I gave a talk about what’s going on with open access publishing. There’s alot of activity right now around OA publishing as well as some initiatives to transition institutions towards OA on a large scale.

    Here are my slides from the presentation, including notes to clarify what’s on the slides:
    Many Paths to OA_Library Updates_August 2016

    Regarding the Pay-It-Forward project, I wanted to highlight Susan Boone’s  role providing several years’ of UCSF journal payment data to the project coordinator. It was detailed and painstaking work!

    A few people said they were interested in keeping up with developments on these topics. What’s the best way to do that, and for us all to contribute? A Slack channel for scholarly communications topics? Posts to this blog? A wiki page? Add your comment below as to what works best for you!

     
    • Alan Daniel

      Alan Daniel 10:59 am on August 4, 2016 Permalink | Log in to Reply

      Wiki pages, blog posts, and presentations I think. Thank you for a very informative presentation.
      Is there much discussion on how advertisements reduce costs? I looked on PLoS and they cite $40.00/cpm which I assume means someone must click through on the banner.

      • Anneliese Taylor

        Anneliese Taylor 3:14 pm on August 4, 2016 Permalink | Log in to Reply

        Thanks, Alan. I haven’t seen anything specific about how much revenue ads contribute, but I’ll keep an eye out for that info.

    • Susan Boone

      Susan Boone 11:01 am on August 5, 2016 Permalink | Log in to Reply

      I like the idea of a scholarly communications Slack channel. Slack is well suited for dialog. (And thanks!)

    • Anneliese Taylor

      Anneliese Taylor 3:26 pm on August 12, 2016 Permalink | Log in to Reply

      Thanks Susan. Since the overwhelming response was for a Slack channel, I’ll go ahead and add one. 🙂

  • Anneliese Taylor

    Anneliese Taylor 5:29 pm on July 13, 2016 Permalink |  

    Ithaka 2015 Faculty Survey Results 

    While at the American Library Association meeting in June I attended a session presenting the results of Ithaka’s latest survey of US faculty, with over 9,200 responses. The survey gives a good snapshot of self-reported practices and perceptions related to scholarly communications and information usage over time, since the survey is run every three years.

    There’s alot of really interesting data to look at with regards to discovery, access and formats,  research dissemination, instruction, and the role of the library. Many results are also broken out by discipline. “Medical” was added as a field for the first time n 2015, so we can now view results that are more relevant to UCSF.

    I put together slides with some of the key results. The full results are available from Ithaka S&R’s web page. Ithaka’s surveys can also be administered locally at a campus, with separate surveys for graduate students and faculty.

     
  • Anneliese Taylor

    Anneliese Taylor 4:38 pm on November 16, 2015 Permalink |  

    Presidential Open Access Policy – webinars & info 

    As you may have heard, the University of California adopted a Presidential Open Access Policy on October 23, 2015. Similar to the Faculty Senate policy already in place since 2012 at UCSF, this policy allows scholarly articles authored by all UC employees (that includes you and me!) as of the policy date to be freely shared.

    The California Digital Library has set up two webinars for library staff to cover details of the policy:

    Join Katie Fortney and Catherine Mitchell for a conversation about the new UC Presidential Open Access Policy. We’ll talk about who the policy covers, how it compares to the previous Senate OA Policies, and what some of the implications are for the publication management system. We’ll save plenty of time for Q&A, so bring your questions!

    Both will be recorded for later viewing.

    1. Wednesday, November 18 at 10:00 am (register)
    2. Tuesday, December 8 at 3:00 pm (register)

    Here’s a quote from Catherine Mitchell announcing the policy:

    “Today the University of California expands the reach of its research publications by issuing a Presidential Open Access Policy, allowing future scholarly articles authored by all UC employees to be freely shared with readers worldwide. Building on UC’s previously-adopted Academic Senate open access (OA) policies, this new policy enables the university system and associated national labs to provide unprecedented access to scholarly research authored by clinical faculty, lecturers, staff researchers, postdoctoral scholars, graduate students and librarians – just to name a few. Comprising ten campuses, five medical centers, three national laboratories and nearly 200,000 employees, the UC system is responsible for over 2% of the world’s total research publications. UC’s collective OA policies now cover more authors than any other institutional OA policy to date.”

    Learn more about the policy at:
    http://osc.universityofcalifornia.edu/2015/10/groundbreaking-presidential-oa-policy-covers-all-employees/

     

     

     
  • Anneliese Taylor

    Anneliese Taylor 4:37 pm on October 6, 2015 Permalink |
    Tags: , NRLF, special collections, , technical services   

    Spot Award: Susan Boone 

    Congratulations to Susan Boone for receiving a spot award for her “outstanding work reviewing and updating pick lists for the NEH State Medical Journals digitization project”! Polina Ilieva nominated Susan for the award, based on Susan’s rapid turnaround last month of a list of journals held by UCSF at the NRLF facility across the bay in Richmond.

    The National Endowment for the Humanities-funded project involves the digitization of state medical society journals held by UCSF, Harvard, and three other medical libraries. Once digitized, the journals will be made freely and openly available.

    Before Polina’s staff could go through UCSF’s volumes on site at NRLF, the pick list needed to include the NRLF barcode for each of the 1,900 volumes to be pulled. Susan coordinated with Polina and UC Berkeley Library’s systems office to output the barcodes from the catalog used by NRLF. She then matched those barcodes up to the pick list, a process that took the better part of a day.

    Susan’s work was essential to UCSF’s participation in the project. You can read more about this project in this Brought to Light blog post.

     
  • Anneliese Taylor

    Anneliese Taylor 12:20 pm on August 7, 2015 Permalink |
    Tags:   

    UC Open Press first article; Public Access legislation (FASTR); UC support for OER 

    Here are some noteworthy events from the world of scholarly communication of late:

    Collabra, the new open access journal from UC Press, published its first article, Implicit Preferences for Straight People over Lesbian Women and Gay Men Weakened from 2006 to 2013 (released July 23). Collabra is a ground-breaking journal by virtue of its funding and recognition model. The cost to publish an article is $875 (quite low compared to top tier OA journals). A portion of each payment is offered to reviewers and editors for their contribution, which they may either keep or redirect to either 1) a fund to help other authors’ payments, or 2) their institution’s OA fund.  UCSF’s own Rich Schneider is a Senior Editor for the Life & Biomedical Sciences Editorial Team! Read more about Collabara in Library Journal.


    Legislation that would codify a public access policy for all federal agencies got a boost last week.  FASTR, or the Fair Access to Science & Technology Research Act (S.779), was unanimously passed on July 29 by the Senate Committee that introduced it. The bill calls for public access to taxpayer-funded research articles.

    FASTR is closely related to the existing White House Office of Science and Technology Policy (OSTP) policy memorandum which requires all federal agencies with extramural funding of $100M or more per year to have a policy for research articles and data sets to be made publicly accessible no later than 12 months after publication. If FASTR passes, it will write those policies into law for publications only, thereby making them more permanent. While the bill has a very low chance of being enacted this session, the committee’s vote marks a positive sign for bi-partisan legislative support (see full article).

    Note that agency public access plans are already going into effect per the OSTP memo. SPARC has compiled lots of useful information about individual agency plans as well as links to helpful resources such as MIT’s LibGuide.


    The UC Libraries have signed on to a letter of support for Open Educational Resources (OER) that was spearheaded by SPARC. The letter was sent to President Obama in response to the OSTP’s call for suggestions to strengthen the U.S. Open Government National Action Plan. To date, over 100 educational, library, and research organizations have signed in support of this letter.


    I hope you find this info useful! I’m not crazy about the formatting in WordPress, to say the least. Any suggestions for improvement are welcome!

     
  • Anneliese Taylor

    Anneliese Taylor 12:39 pm on January 28, 2015 Permalink |  

    “This guy took a photo every time he saw someone reading a book on the subway” in NYC, and it makes for a fascinating photo exhibit. See the full article at Slate.com.
    Slate 8.jpg.CROP.original-original -copyrighted

     
  • Anneliese Taylor

    Anneliese Taylor 3:40 pm on October 24, 2014 Permalink |  

    Changing the world, with open access 

    Perhaps that’s a bit of an exaggeration, but yesterday’s Open Access – it’s up to all of us event brought a full house of guests to the Skydeck in downtown Berkeley (part of UCB). After watching the Open Access Explained video, there was a good discussion amongst the attendees about the barriers to open access in the scholarly environment. Once fed and libated, the audience heard 3-minute lightning talks from presenters from PLOS, Creative Commons, Science Exchange, the Authors Alliance, CDL, ZappyLab, UCSF Library (regarding the UC OA Policy) and more. Perhaps the most memorable presentation was the last. Pete Binfield of PeerJ sang an OA diddy he made up to the tune of “Do you want to build a snowman” from the film Frozen. You can hear his (not so lovely) singing, followed by a round with the audience here.

    Here are the tweets and photos from the event.

     

     

     
  • Anneliese Taylor

    Anneliese Taylor 9:37 am on October 24, 2014 Permalink |  

    Trading Spaces 

    Earlier this week, Susan and I moved to new office spaces. Susan is now in my old office in room 107A next to the mailboxes, and I am in room 112 in the CKM. Stop by and say hi!

     
  • Anneliese Taylor

    Anneliese Taylor 2:49 pm on October 16, 2014 Permalink |  

    Open Access Week Events Next Week 

    October 20-26 is International Open Access Week, and as usual there are plenty of activities to highlight open access. The theme this year is Generation Open, focusing on students and early career researchers. Please join in the following activities:

    Open Access Week activities

    Monday, October 20th, 12 noon – 1:00 pm, room 201 or online
    SPARC and World Bank will do the official OA Week kickoff. Simulcast of speakers on the Generation Open theme. http://www.sparc.arl.org/news/2014-OA-Week-Kickoff
    Room 201 is reserved for those who’d like to watch it together.

    Tuesday, October 21, 10 am, online
    SHARE, CHORUS, and Open Access: What you need to know – free webinar hosted by SAGE
    Register at http://ow.ly/CJCDz.

    Tuesday, October 21st, 11:45 am – 12:45 pm, Saunders Court
    Open Access Information Table – stop by for information, discussion, schwag, and cookies

    Thursday, October 23rd, 6-8:30 pm, Berkeley SkyDeck, 2150 Shattuck Avenue
    Open Access – it’s up to all of us – Library partner event with sponsors ScienceOpen, Creative Commons, Mendeley, and more.
    Un-conference style event, with lightning talks submitted in advance. Free and open to all.
    To register or to submit a lightning talk, go to http://www.library.ucsf.edu/content/generation-open-theme-open-access-week-2014.

    In addition, the publication management tool to support the UC Open Access Policy will be released on October 20. CDL is offering webinars that week to look in-depth at the system. The webinars are open to all and will be recorded. I will also offer a separate one-hour session for UCSF Library staff in early November to go over the policy and the publication system. Our faculty will not receive emails from the system until November.

    Open Access Policy webinars during OA Week

    Monday, October 20th, 10-11:30 am, online
    CDL webinar: UC OA Policy: Publication Harvester goes live! (repeated on Tuesday).
    To register, go to https://cc.readytalk.com/r/5ncbhbbaxfn4&eom

    Tuesday, October 21st, 2-3:30 pm, online
    CDL webinar: UC OA Policy: Publication Harvester goes live! (repeated from Monday).
    Room 119 is reserved for those who’d like to watch it together. To register your computer, go to https://cc.readytalk.com/r/egvc0n7vjwu5&eom.

     
  • Anneliese Taylor

    Anneliese Taylor 4:05 pm on October 14, 2014 Permalink |  

    Susan’s New Role 

    I am very pleased to announce that Susan Boone is now Technical Services Operations Manager in Collection Management. For those of you not familiar with what Collection Management does, our work consists of two broad areas: technical services and collection development. Since 2008 I have been the manager of both of these areas. With this change, Susan is taking over direct oversight for the technical services work that Collection Management does, which consists of: acquisitions, electronic resources management, cataloging, and management of the Millennium system. Staff included in this group are Alan Daniel, Beatrice Mallek, and David MacFarland.

    Sarah McClung and the work she does in collection development will continue to report to me, and I will have broad oversight for Susan’s group. The work that Susan’s group does is instrumental in the support and implementation of collection development and management, so we will remain one happy family called Collection Management. Julia Kochi remains the senior manager over Collection Management and Scholarly Communications, and I will continue to report to her. I will focus more of my time on scholarly communication endeavors.

    Susan has made significant contributions to Collection Management (and its predecessor, Resources Management) over the nine years she’s been working at UCSF. I’m excited to make this transition which will put renewed energy and leadership into the important work that Alan, Bea, David, and Susan do.

    Please join me in congratulating Susan on this promotion!

     
  • Anneliese Taylor

    Anneliese Taylor 2:46 pm on May 6, 2014 Permalink |
    Tags: , , publishing,   

    Publishing & Open Access 

    Based on feedback from users, the section on the Library web formerly called “Scholarly Publishing” is now “Publishing and Open Access.” The new menu item should resonate more with our users and will also help them find these pages when they start with Quicksearch.

    Another change you’ll notice in this area is that the Journal Subscription Costs and Journal Cancellation pages are under a new heading, Journals Cost How Much?! Cancellations became Review of Subscriptions, and the older lists of modified journal subscriptions have been consolidated in a single PDF from this page. There are links to Journals Cost How Much?! from related pages like Collections and Resources and Online Journals.

    Stay tuned for additions and improvements to this section in the coming months.

     
  • Anneliese Taylor

    Anneliese Taylor 6:24 pm on January 10, 2014 Permalink |
    Tags: Cincinnati, , library space   

    Here’s a selection of nice historic photos from the Public Library of Cincinnati & Hamilton County, dating from the late 1800s and into the mid-1950s, right before the building was torn down:

    Main Library Entrance

     
  • Anneliese Taylor

    Anneliese Taylor 7:11 pm on January 14, 2013 Permalink |
    Tags:   

    Welcome, Sarah McClung 

    Please join me in welcoming Sarah McClung as the new Collection Development Librarian. Sarah joins the Collection Management group and will be taking over collection development. She will also be spending part of her time as a librarian with the Education unit. Her desk is located in the CKM, in the end cubicle (#13) of the central aisle.

    Sarah earned her M.S in Information Sciences from the University of Tennessee-Knoxville in 2012, and has spent the last four years working as a Research & Education Assistant at the Tompkins-McCaw Library for the Health Sciences at Virginia Commonwealth University in Richmond, VA. She has a B.A. in English from the University of Mary Washington, and she hails from Eastern Pennsylvania. Sarah made the trek out west from Virginia by car with a friend and her two cats. Along the way, they got to see the Grand Canyon, Petrified Forest National Park, Hearst Castle, and much more.

    Welcome to the Golden State, Sarah!

     
  • Anneliese Taylor

    Anneliese Taylor 12:30 pm on December 19, 2012 Permalink |
    Tags: , , Google Books,   

    Spot Awards: Yay Bea and Alan! 

    Bea Mallek and Alan Daniel were both given Spot Awards this week for their work on the Google Digitization project. Polina nominated Bea and Alan in recognition of their work organizing, cataloging, and preparing for shipment university publications being digitized by Google. The work had to be done on a tight timeline to meet October and November shipment dates to Google.

    Bea and Alan cataloged unique UCSF materials that were unearthed by Polina and Margaret, and Bea worked with Polina and Andy to prepare logs of the material being sent to Google and take care of lots of other details for the shipments. This important work means that UCSF’s university publications will soon be available for free to all on Google Books.

    Congratulation, Bea and Alan!

     
    • Michele Mizejewski

      Michele Mizejewski 5:09 pm on December 19, 2012 Permalink | Log in to Reply

      You guys rock!

    • Julia Kochi

      Julia Kochi 4:17 pm on January 14, 2013 Permalink | Log in to Reply

      Excellent work! I know having digitized versions of the university publications will be a big boon to customer service in A&SC, and the work you did directly contributed to that happening.

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