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  • Ariel Deardorff

    Ariel Deardorff 9:34 am on May 23, 2017 Permalink |  

    Library Space Survey – Thanks and Early Results 

    Well the Library Spaces Survey has come to an end and I am excited to say that after two weeks we received a whopping 850 responses!

    A big thanks to Andy, Joanna, and the weekend circulation staff (Art, Aira, Don, Tyrone, Alberto and Mark) for distributing the surveys every day. You papered the place! Also big thanks to Kemi for designing the surveys and making them so attractive. It wasn’t lost on me that the majority of people preferred her beautiful paper version to my boring online form. Finally, thanks to the Assessment Committee (Jim, Gail, Polina, Sarah, Andy, Jason, and Kemi) for their help designing and organizing the survey.

    Ok now that the thanks are done, what did we learn? Well because most of the surveys were paper we still need to enter the data from about 200 of them online. Then we need to create codes to classify and analyze the free-text responses. In the meantime, here is a sneak peek based on the data we have so far:

    What is your status?

    What is your School/Department?

    What are you doing in the Library?

    Where would you go if the Library was closed?

     

    Stay tuned for a more comprehensive analysis in the next month!

     
    • Michele Mizejewski

      Michele Mizejewski 9:54 am on May 23, 2017 Permalink | Log in to Reply

      Great response! I like the word clouds to reflect many different responses but still show patterns.

    • Charles Macquarie

      Charles Macquarie 9:43 am on May 24, 2017 Permalink | Log in to Reply

      Thanks for doing all this work y’all. Great to have some actual data to inform thoughts about library spaces!

  • Ariel Deardorff

    Ariel Deardorff 9:17 am on May 5, 2017 Permalink |  

    Library Space Survey: Coming May 8-21st! 

    Heads up everyone! From May 8-21st the Parnassus Library will be papered in small surveys asking our patrons to let us know who they are and what they are working on in our space.

    Why are we doing this?

    We actually know very little about who uses our physical library spaces. We have some data from LibCal and badge-in spaces like the music room, but overall we only capture a tiny percent of the number of people that walk in the door every day. Why does this matter? As the library changes and grows it is important that we understand who is already using our physical library, who is not, and what kinds of activities are taking place here.

    (More …)

     
    • Tab McDaniel

      Tab McDaniel 9:45 am on May 5, 2017 Permalink | Log in to Reply

      Hooray! Exciting times!

    • Lisa Leiva 10:45 am on May 5, 2017 Permalink | Log in to Reply

      I am looking forward to seeing the results and learning about what people do when they are here!

  • Ariel Deardorff

    Ariel Deardorff 9:30 am on February 27, 2017 Permalink |
    Tags: new employee,   

    Welcome Joanna Kang! 

    We are very excited to introduce Joanna Kang, who is the new Coordinator for Data Science and Marketing. Joanna will be providing administrative support to the Data Science Initiative and assisting Kemi with the library’s marketing and communication efforts.

    A recent transplant from Los Angeles, Joanna previously worked as an Archives Assistant in the Capital Group Corporate Archives. She has a Bachelors in Political Science from UC Irvine and in her free time enjoys coffee, concerts, and David Sedaris books. If you need someone with a deep knowledge of Las Vegas (she lived there for 13 years) or Teochew (a Chinese dialect) Joanna is your gal!

    Joanna will be working in Megan’s old cube in the CKM so stop by and say hi!

     

     
  • Ariel Deardorff

    Ariel Deardorff 10:33 am on November 29, 2016 Permalink |
    Tags:   

    Now Hiring: Data Science Initiative Scientific Lead 

    Hi Everyone,

    The Library’s Data Science Initiative is now hiring for a Scientific Lead! This position (replacing Megan) will work with me to lead the Library’s Data Science activities. We are specifically looking for someone with a background in science, so if you know of anyone good please encourage them to apply! The complete posting can be found here: https://aprecruit.ucsf.edu/apply/JPF01144

    Thanks!

    Ariel

     
  • Ariel Deardorff

    Ariel Deardorff 2:35 pm on August 2, 2016 Permalink |  

    Changes prompted by LibQUAL results 

    Remember back in February when we shared the results of the LibQUAL Library Survey? At that time we laid out five areas where we found potential for improvement:

    1. Library Website/User experience
    2. Electronic Resources
    3. Marketing/Awareness of Services
    4. Space – Noise, study rooms, furniture, hours, security
    5. Staff – front desk

    In May, I presented our findings at the Library Staff Meeting and shared the steps that each of the five groups were taking to address the issues they had found

    Now here we are in August and we are starting to see some of these LibQUAL-prompted changes realized. Just to give you an idea, here are some of the things we have been working on:

    Changes that have already occurred:

    • New print materials at the Mission Bay Library (Electronic Resources)
    • A new popular reading request form to improve the collection (Electronic Resources)
    • More supervisor support at the front desk (Staff)

    (More …)

     
  • Ariel Deardorff

    Ariel Deardorff 9:59 am on May 27, 2016 Permalink |  

    Tableau 101 for Library Staff 

    Happy Friday Everyone! I wanted to let you know that I will be teaching a class on the data visualization tool Tableau on June 22nd (from 10-11:30 in CL220). This version of the class is just for library staff and will cover the basics of the tool and give you an idea what you can build with it.

    (More …)

     
    • Anneliese Taylor

      Anneliese Taylor 5:10 pm on May 27, 2016 Permalink | Log in to Reply

      I’m interested but will be out for ALA. Just letting you know in case you offer this again later on.

    • Richard Trott 3:26 pm on June 17, 2016 Permalink | Log in to Reply

      I would also take it but I have a conflict. You should totally do this again.

  • Ariel Deardorff

    Ariel Deardorff 11:23 am on May 10, 2016 Permalink |  

    LibQUAL Presentation from Today’s Staff Meeting 

    The LibQUAL presentation from today’s staff meeting is available here: https://ucsf.box.com/s/u578ofbqhnkuwrnzzdybv6agnt98av8i

    If you want to look at the charts in more detail you can find them here: https://public.tableau.com/views/LibQUAL/2015AtaGlance?:embed=y&:display_count=yes&:showTabs=y (click through the tabs at the top to see all the different variations).

    Let me know if you have any questions, or want to talk about any other assessment projects/ideas!

     
  • Ariel Deardorff

    Ariel Deardorff 10:45 am on March 18, 2016 Permalink |  

    April 6th – webinar on creating research guides/libguides 

    Happy Friday Everyone!

    The UCSF Library is hosting the ACRL webinar “Modern Pathfinders: easy techniques to make better research guides.” The goal of this webinar is to help us apply instructional design and usability techniques to make our online guides better and more useful to our community.

    Interested? Here are the details:

    Who: Anyone who creates library guides
    What: A webinar!
    When: Wednesday, April 6th from 11am-12pm
    Where: Library Rm 201
    Why: to learn how to do the following:

    • Apply ideas from instructional design to create guides that are better focused on users’ needs
    • Simplify and streamline the user experience (UX) to help patrons use guides more effectively design more attractive guides — and learn why that matters for users’ learning
     
  • Ariel Deardorff

    Ariel Deardorff 3:21 pm on February 8, 2016 Permalink |  

    Library Survey Results 

    Hey Library Staff!

    Remember back in November when we asked everyone on campus to fill out the Library Survey? Well the results came pouring in (we received over 1600 responses!) and the survey assessment team has spent the last couple months coding and analyzing the responses so we can learn more about what we are doing well and where we can improve.

    The survey consisted of questions about three distinct aspects of the library: Affect of Service (our people), Information Control (our resources) and Library as Place (our spaces). For each question survey respondents were asked to select the minimum service level they would expect from the library, the level of service they desired, and where they thought the library was currently performing. Using those three numbers helps us know how our users think we are doing relative to their needs.

    So how did we do? The image below shows a snapshot of the different questions divided by user group. Red indicates weaker areas for the library (where we are not meeting minimum expectations), yellow indicates areas where we are doing well, and green indicates areas where we are providing exceptional service. To see an interactive version of this chart that can be filtered by library branch or school, visit 2015 Survey Results

    Screen Shot 2016-02-08 at 1.59.47 PM

    But wait there’s more! In addition to the quantitate feedback, survey respondents also provided qualitative feedback in the form of comments (over 650!). These comments were divided into positive comments and ones indicating improvements were needed, and then further divided by topic. An overview of the comments can be seen below and an interactive version can be found at 2015 Comments

    Screen Shot 2016-02-08 at 2.37.16 PM

    So what does this mean? The survey revealed several areas where the library is doing very well (our staff overall get glowing reviews! people love the cafe and our space!) but also shed light on areas of potential improvement. Based on the results the assessment team identified five areas where there was an opportunity to improve our services:

    Library Website/User experience
    Electronic Resources
    Marketing/Awareness of Services
    Space – Noise, study rooms, furniture, hours, security
    Staff – front desk

    These areas now form the basis of five working groups that are charged with examining the comments and survey results in more detail, and providing recommendations about how our services can be brought more in line with the needs of our users. I hope that in the next couple months we can use the survey results as an opportunity to innovate and transform the way we do things and whenever possible we will share this work here on the blog.

    Questions? Want to know more? Email me at ariel.deardorff@ucsf.edu

    Ariel

     
    • Megan Laurance

      Megan Laurance 12:22 pm on February 9, 2016 Permalink | Log in to Reply

      Nice summary and graphics Ariel. Much prefer them over the LibQual spider graph….

  • Ariel Deardorff

    Ariel Deardorff 9:52 am on December 3, 2015 Permalink |  

    ClinicalTrials.gov Brownbag Session 

    I recently participated in an online CE course on ClinicalTrials.gov through the NN/LM Pacific Southwest Region and I thought I would share what I learned.

    I will be holding a brownbag session on Tuesday, Dec 8th @ 1pm in rm 119.

    I will discuss:

    • Clinical trial reporting and registration requirements (key legislation and publisher policies)
    • The contents of Clinicaltrials.gov and how it can be searched
    • Clinical trial results reporting and the clinicaltrials.gov results database

    If you are at all interested in clinical research or ever wanted to know more about clinical trials please join me!

     
  • Ariel Deardorff

    Ariel Deardorff 11:04 am on November 4, 2015 Permalink |  

    Library Survey – Out Now! 

    What is the Library survey?

    The Library survey officially launched this Monday with an invitation email from Executive Vice Chancellor Dan Lowenstein. The initial response was overwhelming, so overwhelming in fact that we temporarily crashed the servers! For those of you that are not familiar with the Library survey it is based on a nation-wide survey of libraries called LibQUAL that focuses on three areas: the physical library, library staff, and library resources. LibQUAL, which was developed by the Association of Research Libraries, uses an interesting format that asks users to rate different areas of the library based on the minimum level of service they would accept, their desired level of service, and where they think the library is currently. The Library ran the survey back in 2013 and the feedback we received led to, among other things, the creation of the Hub and the Hideout at Mission Bay and new staff positions to help improve library web services and increase our outreach efforts. This year as an incentive for participating we are offering three lucky winners their choice of an apple watch, an ipad, and a year of free coffee at Caffé Central.

    How can I participate?

    1. Take the survey! Library staff are encouraged to take the survey at http://tinyurl.com/ucsflib. Your feedback will help us measure how we are doing and see how our perceptions match those of the wider campus. Unfortunately library staff are not eligible to win prizes.

    2. Encourage patrons and UCSF colleagues to take the survey! We want everyone’s feedback and it would be great if library staff could promote the survey during the next three weeks.

    Thanks for your help!

     
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